common problem

1. When will the order be shipped? How long will it take to receive the goods?

Under normal circumstances, your order will be dispatched within 6 hours (no more than 1 working day at the latest). After delivery, you can check the delivery status in My Orders. Since the courier company may not be able to update the information in real time, the delivery situation you see may be delayed.

2. Why is the order placed later received first, but the order placed before has not been received?

In order to process as many orders as possible at the fastest speed in unit time, the delivery sequence will be arranged according to the distribution of the goods in the order, so there may be situations where the order delivery and order placement sequence are not exactly the same. We will make every effort to ship it to you as soon as possible.

3. The order shows that it has been shipped, but why hasn't the courier information been updated?

The logistics inquiry information you see on the order page is provided by the courier company. Since there will be a certain delay in the update of the courier company information, please forgive me. (The delay time may range from 1 day to 3 days, and the logistics delivery information of EMS courier may be delayed by about 1 week at most)

4. After receiving the famous product discount product, it is found that it is missed or sent by mistake. What should I do?

Please prepare the relevant pictures (pictures) of the missed or wrong delivery first, and then verify it through the online customer service. We need to confirm with the brand. After the customer service confirms, it will be reissued or refunded.

5. Why have I received the product, but the order still shows that it is being distributed?

The logistics information update time of different courier companies is slightly different, when the order is shipped, some courier information may be delayed to return to xxx.